After some years of research and practicing, companies are now certain that social media is driving to sales.
When social networks are used in the right way, campaigns can be ROI positive and companies can use the social media as communication tool in order to increase their sales.
Nowadays, users are familliar with social networks and they can use them in different ways. They can use the power of every network and companies know it. Every modern organisation is using social media to inform, sell and serve every client in a smart, interactive and cost free way of communication. In the following case studies we can see ROI profit social media campaigns:
Sony reported that their campaign through Twitter, where every user was encouraged to build a vaio laptop and win 10% discount, had an increase in sales of 1.5$ million.
McDonalds ran a campaign on Foursquare this April and resulted into a 33% increase in foot traffic to stores.
Dell reported a 3$ million profit on June 2009, through Twitter and the marketing department states that there is a shift in their customer's behaviour that shows the intention to shop through social media.
As we can see, users are trusting more the organised social profiles as they can be informed everything for a brand. A good example is Delta Airlines where you can book a ticket via their page on Facebook.
Internet shoppers can be informed for a product, shop online, request help through the online client service and even get a free coupon since the most online promotions are running social.
Without a doubt this social commerce trend will rise more and we are waiting to see more commerce.2 case studies in the future.
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